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How We Protect What You Share

Your account details, payment history and personal information stay encrypted and secure on stake888.

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stake888 How We Protect What You Share
REACH US ANYTIME

How to Contact Our Privacy Team

Team online

Live Chat

Open the chat widget in the bottom-right corner of your lobby. Our team answers privacy questions between 08:00 and 23:00 Jakarta time, seven days a week.

Email Support

Send a data request or privacy concern to [email protected]. We respond within 48 hours with details on how to access, update or delete your information.

Account Settings

Log into your dashboard, tap Settings, then Privacy & Data to view your stored details, download your history or request account changes directly.

DATA HANDLING EXPLAINED

How We Keep Your Privacy Consistent

Encryption Standard

All login credentials and payment details are encrypted with SHA-256 security. Your DANA, OVO, GoPay and QRIS transactions are routed through tokenized payment gateways so your raw banking data never touches our servers.

Cookie Transparency

We use session cookies to keep you logged in and functional cookies to remember your table preferences and language. Analytics cookies help us spot technical issues. You can disable non-essential cookies in your browser settings without losing lobby access.

Account Security

Your password is hashed and salted. We recommend a 12-character mix of letters, numbers and symbols. If you suspect unauthorized access, contact live chat immediately and we'll freeze your account until you verify your identity.

Data Retention

We keep your account data for as long as your account is active. If you close your account, we retain transaction records for seven years to comply with Indonesian financial regulations, then securely delete personal details.

Third-Party Sharing

We share account information only with licensed payment processors, our compliance auditors and law enforcement if legally required. We never sell email addresses or gameplay data to advertisers or data brokers.

Your Data Rights

You can request a copy of all data we hold about you, ask us to correct inaccurate information or request deletion of your account. Submit a data-subject request via email or account settings and we'll respond within 30 days.

Privacy Policy — What You Need to Know

Yes. Log into your account, go to Settings > Privacy & Data to download a copy of your profile, deposit history, gameplay logs and device records. Or email [email protected] to request a full data export delivered within 30 days. This report includes everything we store linked to your account ID.

We never store your full payment card or account number. Deposits are routed through encrypted payment gateways that tokenize your transaction. Your bank app shows the transfer to stake888; we see only a reference token. Withdrawals are verified through two-factor authentication before funds leave our wallet.

Your profile and personal details are deleted within seven days. However, we retain transaction records and betting history for seven years as required by Indonesian financial law. This data is encrypted and stored separately from your account, inaccessible to our support or marketing teams unless law enforcement requests it.

We track what games you play, how long you play and your session times to improve the lobby experience and detect problem patterns. We never sell this data. Your gameplay history is visible only to you and our support team if you ask us to review it for account disputes or security concerns.

Open your account Settings, select Personal Information and update your email or phone number directly. We'll send a verification code to your old address to confirm the change. If you lose access to your registered email, contact live chat between 08:00 and 23:00 Jakarta time with a government-issued ID to restore access.

Use a unique password with 12+ characters, letters, numbers and symbols. Enable two-factor authentication in Settings. Never share your password or account details via email or chat, and log out after each session on shared devices. If you suspect unauthorized login, reset your password immediately and contact support.

Yes, depends on local law. You can request deletion of personal details (name, email, phone) immediately after account closure. Transaction records are retained for seven years for compliance purposes. Contact [email protected] with your request and we'll confirm what can be removed within 30 days.